A Ray of Hope Homemaking And Companion Services, LLC

What Products or Services does your business provide?

We are an In-Home Care Company that provides the following services: Personal Care, Homemaking, Companion, Meal Preparation, Transportation, Escort, Errands, Respite Care, Emergency Care, 12-24 hour Care along with Wake and Tuck Service.

What types of advertising are you currently doing, and what types of advertising have been most successful for you in the past?

Tell us about your employees.

16 employees, about 4 have been with me since my start.

What is the story behind your business?

I’ve always been a caring person. I needed a job to provide for my minor children and I wanted a job with some stability. Home health seemed to be the best choice. Just like being a doctor or nurse there are always going to be someone that needs care after a hospital stay. Seniors and the disabled are always needing help. Home health was the best choice that I made for myself.

Tell a story about a great customer experience.

I prepared a meal for a client one evening. They ate their food that I prepared I cleaned the kitchen put them to bed and left. I returned the next day to an angry client. They were unable to warm the food that I had prepared the prior day so she complained about the quality of the food. Because I had prepared the food I knew that there was nothing wrong with the meal. I rattled a few pots, took a little time to prepare, heated the food. After serving the food and the client ate, she turned to me and said “when your hear everything is alright.

Explain why a customer should consider your business instead of going to a competitor.

My business should be considered verses my competitor because with my business you will have direct contact with the owner of the business. For what ever reason that you need to speak to someone concerning your service you will speak with myself. Rarely are you put on hold and all phone calls are returned.